A productivity engine for Cisco TAC case review — built to make every review accurate, fast, and a little more fun.
Why it exists
Case review shouldn't be slow, error-prone, or soul-draining. The Assistant tackles all three at once.
Every field is auto-extracted and cross-checked — owner, age, GCI freshness, phone logs, Sherlock handling and sentiment — with manual-verify flags surfaced so nothing slips through.
One click loads the panel, fills the Estarta template, and a bulk queue auto-advances through dozens of SRs. What took minutes now takes seconds.
Themes, particle effects, confetti, achievements and a team leaderboard turn a repetitive task into something you actually look forward to.
Capabilities
Auto-pulls SR number, case age, owner, owner-since date, and last engineer activity the moment a case loads.
A 0–100 score with an A–F grade, broken down across GCI freshness, phone log, sentiment, activity, and age.
Detects Sherlock handling, transfer & requeue messages, and surfaces the AI's reasoning for escalation review.
Reads prior reviews to gauge sentiment, with a trend sparkline and the age->5 Positive/Negative rule enforced.
Verifies a phone log was added within 3 days of ownership, with per-owner timestamps and a diagnose tool.
Checks each GCI field's freshness against the 3-day threshold and flags when an update is needed.
Paste SRs from Excel, then glide through with auto-advance and one-click "Open" links that auto-load each panel.
Carries every field over to the Estarta review template and fills it in for you — just verify and submit.
Today / Week / Month / Total standings synced across the team, with medals and your row highlighted.
Unlock 19+ badges — streaks, daily milestones, all-clear cases, and a hidden secret to discover.
A timeline merging reviews posted on the case with ones you logged here, complete with grades and authors.
Midnight starlight, Cyberpunk rain, Sakura petals, Aurora bands, Royal gold dust & more — each with its own animated particle effect.
Track today, this week, this month and all-time reviews, deduped once per case per day.
Auto-detects the latest Current Status from prior reviews and offers a dozen quick-pick templates.
Time-of-day aware welcome banners that keep the grind a little more human.
Confetti fires when a case has zero flags to verify — clean work deserves a little flair.
A playful animated username for select users — a little reward for the legends.
Install once and the launcher appears next to the SR — click it and the panel loads automatically.
In action
This is a live mock-up — click the 🎨 to swap themes, expand the cards, and switch leaderboard tabs. Just like the real thing.
Progression
19+ achievements turn the daily grind into a game worth playing.
Log your very first review and get on the board.
Knock out 5 reviews in a single day.
Keep a review streak going across the work week.
Review an all-clear case with no flags to verify.
Log 5 all-clear cases — spotless work all around.
Discover the hidden command tucked inside the script.
Get started
The script is licensed for authorized users only. Reach out on Webex to user1@cisco.com to get your username added to the access list.
Add the Tampermonkey extension to your browser from its official store.
Hit the button below — Tampermonkey will open a one-click install prompt automatically.
Confirm the install, then open any supported case. The red launcher appears next to the SR — click it and the panel loads.