Every case, scored before you read it.
The Case Review Assistant opens inside the case page, scores the case against your team's five review criteria, and carries the findings into the review template. You stop reading to find problems and start confirming them.
Access is by allow-list. There is no self-service signup. Installing without being on the list gives you a script that loads and then does nothing, with no error explaining why. Ask first; it is one message.
Freshness 25 / 25
Log 8 / 20
Activity 20 / 20
One pass missed register: no phone log within 3 days of ownership. That is the whole review: the drifted band is what you write up.
One hundred points,
split five ways.
Not a generic checklist. These are your team's review criteria with your team's thresholds, and the split is fixed and inspectable, so you can always see why a case scored what it scored.
GCI Freshness
Whether the case's GCI has been kept current, or has been left to go stale while the case moved.
Threshold: 3 days
Phone Log
Whether a phone log exists, and whether it landed inside the window after the engineer took ownership.
Within 3 days of ownership
Sentiment
The tone of the case as it reads to the customer, scored rather than guessed at.
Positive / negative
Engineer Activity
Whether the case shows real engineer movement, or has been sitting with nothing happening on it.
Activity present
Case Age
How long the case has been open, weighed against whether that age is justified by what is on it.
age > 5 → positive / negative
It opens where
you already are.
This is not a destination you visit. It is a panel that appears on the case page you already have open, behind a launcher in the corner. Nothing to switch to, nothing to paste between.
It runs on both the case page and the review page, so the workflow stays in one place across both systems.
Review
The reading, the checking,
and the retyping.
Scoring is the middle of the job. These are the parts on either side of it.
Case extraction
Reads the case off the page (dates, owners, notes, activity) so nothing has to be copied by hand.
Template auto-fill
Carries the findings into the review template, which is the step that used to be pure retyping.
Bulk review queue
Runs a queue of cases in sequence instead of one at a time, so a review session is one pass, not many.
Phone log diagnose
Shows per-owner timestamps and explains which log it found and why it did or did not count.
Sherlock detection
Flags Sherlock on the case so it is part of the picture rather than something you check separately.
Status templates
Prewritten status text for the common outcomes, so the write-up matches the score you just gave.
And then, because
people are competitive.
The accuracy is what earns the install. This is the part that keeps it open: a leaderboard across day, week, month and all time, achievements, and seven panel themes.
Seven themes
The panel ships seven of them. Midnight is the default; the rest are yours if the theme picker is enabled on your account.
You have to be
on the list.
The assistant runs against an allow-list. There is no self-service signup, and an unapproved install produces a script that loads and then does nothing, with no error to tell you why. So this comes before the install steps, not after them.
Message the maintainer with your username. That is the whole process.
The loader is short and readable. If you would rather see what it does before running it, open it first; it is a small file, and it is meant to be read.
Four steps, once.
-
1
Get on the allow-list
Message odemar@cisco.com with your username. The assistant depends on this; the SLA guard does not, so skip to step 2 if the guard is all you want.
-
2
Install Tampermonkey
The assistant is a userscript, so it needs a userscript manager. Tampermonkey is what the loader targets.
-
3
Add your tool
Both downloads are at the foot of this page — take the assistant, the guard, or both. Tampermonkey offers a one-click install on each, and each arrives as a small loader that keeps the real script current, so you install once and never chase a version.
-
4
Open a case
The launcher appears in the corner of the case page. If it does not, you are probably not on the list yet.
Case Status
SLA Color Guard
Unrelated to the review panel, shipped from the same place because the same people wanted it: an SLA colour guard plus an MTTF histogram, drawn straight onto the case page. Standalone, no allow-list, install it on its own.
Like the assistant, it installs as a small loader that keeps itself current, so you install once and never chase a version again. Currently 1.6.1, and downloadable just below.
Two tools, one place.
They are separate scripts with separate rules. Take one, or both — neither needs the other to work.
Case Review Assistant
Version 0.31.0 · updates itselfOpens inside the case page, scores the case against the five review criteria before you have read it, and fills out the review template.
Allow-list required. Install it before you are approved and it will load, then do nothing at all.
MTTF / SLA Color Guard
Version 1.6.1 · updates itselfColours the case status dropdown by how much SLA time each option actually costs you, and draws a mean-time-to-failure histogram beside it.
Open to everyone. No approval, no allow-list, no account. Install it and it works on the next case you open.